Terms and conditions

1. Who we are

Diosa Soul is a Chilean brand of handmade clothing and accessories. The site diosasoul.cl is operated by Diosa Soul Spa, with address in Viña del Mar, Chile. You can write to us at diosasoulcontacto@gmail.com or on WhatsApp at +56 9 6205 7381.

2. Acceptance

By buying on diosasoul.cl you accept these terms and our Privacy Policy. If you don't agree with any part of them, please don't go ahead with the purchase. These terms are governed by Ley N° 19.496 on Consumer Rights Protection and other applicable Chilean law; nothing in them limits the rights that law gives you.

3. Our pieces

Every jacket and bag is made by hand, one at a time. Small differences in the embroidery, the painting or the dyeing are part of the handmade process and are not a defect. Measurements are given in centimetres on each product; we recommend comparing them with a garment you already own. Colours may vary slightly depending on your screen.

4. Prices and payment

Prices are shown in Chilean pesos (CLP) and include VAT. Payment is made through Webpay Plus by Transbank, with credit, debit or prepaid cards. Diosa Soul does not store or have access to your card details. Your order is confirmed once Transbank approves the payment; you'll receive the confirmation and your electronic boleta by email.

5. Reserving your piece

As most of our pieces exist only once, when you start the payment the piece is reserved for you for 10 minutes. If the payment isn't completed within that time, the reservation is released and the piece becomes available again.

6. Shipping

We ship throughout Chile. The shipping cost is shown before you pay and is free on orders over $120.000. Delivery times are estimates and depend on the courier and your comuna: [ESTIMATED TIME, e.g. 2 to 7 working days]. We'll let you know by email or WhatsApp when your order is on its way. Check the parcel when it arrives and write to us straight away if it comes damaged.

7. Right of withdrawal

In accordance with article 3 bis of Ley N° 19.496, you may withdraw from your purchase within 10 days of receiving the product, without giving a reason. The piece must be returned unused, in the same condition in which you received it and with its tags. Write to us at diosasoulcontacto@gmail.com with your order number and we'll arrange the return. (THE COST OF RETURN SHIPPING IS PAID BY THE CUSTOMER) Once we've received and checked the piece, we'll refund the amount paid by the same payment method within 10 working days.

8. Exchanges

If you'd rather exchange your piece for another one, write to us within the same 10-day period. Exchanges are subject to availability: as each piece is one of a kind, there won't always be an identical one, but we'll help you find another you love. If there's a difference in price, we'll charge or refund it as applicable.

9. Legal warranty

If the piece has a fault or manufacturing defect, you're entitled to the legal warranty under article 21 of Ley N° 19.496 within 6 months of receiving it: you can choose repair, replacement or a refund. The warranty doesn't cover damage from use, improper washing or normal wear. Write to us with photos and your order number and we'll sort it out.

10. Personal data

We handle your data in line with our Privacy Policy, available at diosasoul.cl/politica-privacidad, in accordance with Ley N° 19.628 and, from the date it comes into force, Ley N° 21.719.

11. Intellectual property

The designs, embroidery, paintings, photographs, texts and the Diosa Soul brand are our property or are used with permission. They may not be reproduced or used for commercial purposes without our written permission.

12. Liability

We do our best to keep the site available and the information accurate, but we can't guarantee it will be free of errors or interruptions. Our liability towards you is limited to what Chilean law establishes; nothing in these terms excludes consumer rights that cannot be waived.

13. Applicable law and jurisdiction

These terms are governed by the laws of the Republic of Chile. For consumer complaints you may go to the competent Juzgado de Policía Local or to SERNAC. For any other dispute, the parties submit to the ordinary courts of [CITY], Chile.

14. Changes to these terms

We may update these terms; the version in force is the one published on the site, with its update date. Purchases are governed by the terms in force at the time they are made.

15. Language

These terms are written in Spanish. Any translation is offered for reference only; in the event of any difference, the Spanish version prevails.